1. Why should I call a professional carpet cleaner?
Professional carpet cleaners not only have the experience but the equipment to do a more thorough, longer-lasting job. Their equipment have much more extraction power than the rental units available to individuals. This means the carpet will dry more quickly. Because they understand carpet construction, they are better equipped to make decisions about carpet cleaning solutions.

2. What is steam cleaning? (Hot Water Extraction)
Steam cleaning is also referred to as hot water extraction. In this situation, a hot water cleaning solution is sprayed into your carpet fibers and quickly removed with a powerful vacuum system. This process is not damaging to your carpets and is truly the only way to thoroughly clean heavily soiled carpet and rugs.
Carpet cleaners who use hot water extraction will either have a portable or a truck-mounted unit. Truck mounted equipment offers the best results because it recovers more than 95% of the water used in the cleaning. Portable units, on the other hand, are good for high-rise apartments and office buildings, where truck mounted machines cannot reach.
We use a multi-step steam-cleaning process: pre-vacuum, pre-spray of a cleaning treatment and a final rinse with clean water and a neutralizing agent. An Oliva Service technician will determine the best cleaning treatment upon inspection of the carpet to be cleaned.

3. Won’t water ruin my carpet?
Typically, wall to wall carpeting will not be ruined by water. Modern carpet structures are water resistant and the limited amount of water we do use is almost completely removed by our high powered, truck-mounted vacuum unit. With fast drying time, 2-3 hours , carpet will be fine,  we promise!

4. What is dry cleaning?
Unlike steam cleaning, the carpet cleaner does not use water—but instead applies a liquid foam crystallizing shampoo to your carpet. Once dry, it is then removed by vacuuming without a rinse of any kind. Unfortunately, the shampoos often leave a sticky residue behind.
Dry cleaning is an effective method as an interim cleaning process and can effectively be used to suspend dirt prior to steam-cleaning in restorative situations. However, it is not considered to be an actual cleaning process.
Generally, dry cleaning is recommended when water based cleaning will cause shrinkage or discoloration. An Oliva Service technician will determine the best cleaning treatment (steam cleaning vs. dry cleaning) upon inspection of the carpet to be cleaned.

5. How often should I have my carpet cleaned?
On average, it is recommended you have your carpets cleaned once per year. Although, some situations call for more frequent cleanings, because  of kids, allergies, pet stains, etc. Allergy sufferers may need twice a year cleaning.
Like sandpaper, dirt is an abrasive. Every time you walk, you grind any dirt present into the carpet fibres. This abrasion causes the carpeting to wear out more quickly than a clean carpet. Routine vacuuming does help, but will not completely remove damaging dirt particles. Steam cleaning is gentle cleaning, can be done as often as require with no damage to carpet.

6. How often should I have my upholstery cleaned?
According to American Furniture Manufacturers Association, you should not let your upholstery get soiled to the point of a noticeable or visible change in the color of the fabric. As part of your routine cleaning, we recommend you have your upholstery cleaned once every 18 to 24 months.

7. How long will it take for my carpet to dry?
Drying time is regulated by humidity, air flow in the room and the type of carpet. Air conditioning or heat, depending on the time of year, will help speed the process. It typically takes 1 to 3 hours for truck mounted steam cleaning and 4 to 6 hours if we use our high-powered portable unit.

8. How long do I have to wait after cleaning to let my children or pets on the carpet?
You can walk on the carpeting with clean feet, socks or shoes while it is still wet. Activity should be limited to light foot traffic until the carpet is dry.

9. Will cleaning ultimately make it soil more quickly?
Our deep steam cleaning method rinses virtually all cleaning agents out of your carpet. This means there is no residue left behind to attract dirt. We use 2 step proces, 1.Aplication of cleaning agent. 2. Steam cleaning using pure steaming water, that will completely rinse all cleaning solution out.

10. Can I have both my area rug and the wall to wall carpeting cleaned at the same time?
If your area rug is made of synthetic fibres and you have enough room for cleaning and drying, we can clean both at the same time. Should your area rugs require a special cleaning treatment, we will pick them up, clean them in our cleaning plant located in Oakville, and deliver them back to you at no extra charge.

11. Do you move furniture?
We move most furniture including sofas, tables and chairs. We usually don’t move heavy pieces like dressers, beds, china cabinets, electronics, pianos etc. If we can move it easily, without causing any damage, we will. All we ask is that you remove any loose items (knick-knacks, books, etc.).

12. Do you Guarantee your work?

At Oliva Service, we’re passionate about our business and work diligently to ensure our carpet cleaning, rug hand-washing and upholstery cleaning is done prorerly.

 We offer 100% Risk- Free Guarantee: If you’re not completely satisfied with our cleaning services, we’ll do an additional cleaning at no extra charge. If you’re still not satisfied, the service is free.*

30-Day Guarantee That No Spots Will Return: Unfortunately, some stains may be permanent.  If spots reappears within 30 days, we’ll come back and  re clean it again at no extra charge. Most spots reappear within a couple of days but we’re willing to wait a whole month, just to be sure.

6-Month Guarantee Against Permanent Stains: As an added service, we can apply  carpet protection,DuPont Teflon protection after cleaning, making your carpet, rug or upholstery stain resistant. We’re so confident about the performance of this product, we offer a 6-month guarantee against permanent stains. If you do spill something, and cannot remove it with commercial spot remover, we’ll refund your money for the application.

You have my personal Guarantee.

Olin Vanek,  President or Oliva Carpet Care.